Important information regarding
account and system changes.
Our website was unavailable from 5:30pm Wednesday, 10/29/25 until Monday morning, 11/3/25. See below for more information.
Note: Some customers have noticed that the Daily Usage is not showing up. This feature has not gone away; it is taking time to load in our system. We realize this is an important feature for our customers and are working on getting this back up as quickly as possible. Thank you for your patience.
Will my Account Number change?
You will have a new account number. We have sent an email with your new account number to the email address linked to your MyAccount.
Will my Login Email and Password still work?
In most cases yes, your login email and password will not change (see below for specific cases).
If you have multiple accounts with information that doesn't match you will need to re-register your MyAccount. Re-register your MyAccount using your new account number and a unique email address. Note: this is only to access your online account. Your electronic communications will continue to be sent to the email address we have on file.
If you forget your login email or password, you can recover or reset them on the login page. After several attempts you could be locked out and will need to call customer care at (888) 367-7470 to securely reset.
Will I need to use my new account number to pay my bill?
Yes. You’ll need your new account number to make payments and to set up your online account.
Will my online payment settings carry over?
In most cases, yes. We’ll notify you if you need to do a one-time reactivation in MyAccount or with your bank. If you use online bill pay with your bank, you’ll need to set it up with your new account number after the upgrade. And to help ensure a smooth transition, we’re protecting customers from receiving late payment fees temporarily after the upgrade.
What if I’m on AutoPay and my bill is due during the system upgrade?
If you are on AutoPay and your bill was due during the outage window, you do not need to take any action at this time. We will run AutoPay Monday, November 3rd for this bill. Do not worry, we will not charge any late fees incurred due to system upgrade.
What if I’m on Self-Pay and my bill is due during the system upgrade?
If you have a bill due during the outage window and you are not on AutoPay. We will proactively waive all late fees incurred during the system upgrade if payment is not received by November 5th.
Why am I being asked to re-authenticate account?
Re-authentication Required: We do not have part of your profile personal data on file – specifically, either your date of birth, social security number, or driver’s license. Please call our friendly customer service representatives at (888) 367-7470 to update your information. You will then be able to re-register your online account.
If you are still having issues please reach out to customer care at
(888) 367-7470 Mon - Fri, 7am - 8pm CST Sat, 8am - 5pm.
