Account Login - Manage Electricity Service

ALERT: In honor of Memorial Day, our call center will be closed Mon, May 26th. Please email service@VeteranEnergyUSA.com and we will get back to you as soon as possible.

ALERT: 'My Account' will be unavailable Sunday, 4/27/25, from 6am - 2pm for routine maintenance. Thank you for your patience!

Note: Effective 9/10/24, customers need to reset their password in adherence with our new policy prior to accessing their account. New passwords must be 10-24 characters long, including lower and upper case characters, at least one number, and a symbol. If you have not done so yet, please reset here.

Please Note: You must register as a user and activate your new Veteran Energy account via email before logging in for the first time. If you have not done so, please click here to register.

(For security reasons, log in credentials from your old Veteran Energy or Infinite Energy account WILL NOT work. You must register as a new user using the link above.)

A Message to Our Customers: For continuing updates on the COVID-19 pandemic please visit our regularly updated resource page.

A Message to Our Customers: Veteran Energy isn’t going anywhere! If you’ve seen stories about POLR (Provider of Last Resort), you don’t have to worry about being switched to another provider from us. We’re here for you for the long haul with rates that are always insulated from the volatile wholesale market. >>Read a Message from the President.

NEW My Account Dashboard Design: Same functionality, different look.

North Texas: If you’re without power due to recent storms, you can find reporting and tracking information here.

High Usage Alert: High temps are not going away soon. Stay cool and save energy with these helpful tips.

Extended Heat Alert: High temperatures continue to increase usage. Stay cool and save energy with these helpful tips.

Conservation Request: ERCOT is asking Texans to conserve energy September 7th, from 5-9 p.m. CT. Learn how to conserve with these helpful tips.

South Texas: If you're without power due to Hurricane Beryl, you can check the status with CenterPoint Energy or your local utility here.

Tropical Storm Nicholas: If your power is out, please contact the TDU that services your area. You can find these phone numbers on our Support Page.

Winter Weather Alert: Temps are expected to freeze over the next several days. Stay warm and save energy with these helpful tips.

Conservation Request: ERCOT, the state’s grid operator, is asking Texans to conserve energy on Tuesday, January 16 from 6 to 9 a.m. See how you can help.

Winter Storm: Stay safe and prepared during icy conditions and find contact information in the case of an outage on our support page.

ALERT: Veteran Energy 'My Account' will be unavailable this Sunday, 1/28/24, from 6:00 am - 2:00 pm for routine system maintenance. If you need to make a payment, please do so today or come back Sunday afternoon. Thank you for your patience!

We're currently making some improvements to My Account! My Account will be back up at 12pm. Thank you for your patience.

ALERT: 'My Account' will be unavailable Sunday, 8/25/24, from 6am - 2pm for routine maintenance. Thank you for your patience!

ALERT: MyAccount is currently unavailable. Please come back later or contact Customer Service at (888) 367-7470.

ALERT: Website will be down and unavailable Sunday, January 15th from 6:00 a.m. to 2:00 p.m. (CST) due to planned upgrades.

ALERT: Due to unexpected system maintenance we are currently unable to accept payments online or in the call center. Please note, if you have a payment due today, we will work with you regarding late fees.

UPDATED: 07/12/2021 12:00 p.m. (CST)

UPDATE: System maintenance has been completed! We are now able to accept payments online and in the call center.

UPDATED: 07/12/2021 12:45 p.m. (CST)

ALERT: We will be doing system maintenance Saturday, June 15th from 6am to 12pm and will be unable to accept payments online or in the call center. Please note, if you have a payment due Saturday, we will work with you regarding late fees.

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If you are a current customer and have not updated it yet, please reset it here.