CONTACT & SUPPORT INFO
Veteran Energy provides you with 24/7 online account management. You can login to My Account to view your bill or check your energy usage. If you have other questions, check our FAQs to find answers to some of the most common questions.
Power Outage Instructions
Is your power out, or do you need to report an outage? If there has been no severe weather in your area double check in My Account that your most recent bill has been paid.
If your bill is paid but you still find that your power is out then your first order of business is always to call your local Transmission and Distribution Utility (TDU) directly. They will be able to assist you fastest in restoring power to your area and home.
TDUs are listed below by area:
|AEP Texas||(866) 223-8508|
|AEP Texas||(866) 223-8508
Track an outage
|Nueces Electric Cooperative||(800) 632-9288|
|Oncor Electric Delivery||(888) 313-4747|
|Sharyland Utilities||(800) 442-8688
|Texas-New Mexico Power Company||(888) 866-7456|
Veteran Energy Customer Care
Contact Us Toll Free: (888) 367-7470
Mon - Fri, 7am - 8pm & Sat, 8am - 5pm Central Time
Please Send Faxes to: 1-866-346-1812
Email Support: service@VeteranEnergyUSA.com
PO Box 660361
Dallas, TX 75266-0361
Questions about your Veteran Energy account?
Find helpful answers in our FAQs.
Wondering about enrollment?
Check out the Enrollment FAQs or find your low rate.