Veteran Energy Contact and SupportCONTACT & SUPPORT INFO

Veteran Energy provides you with 24/7 online account management. You can login to My Account to view your bill or check your energy usage. If you have other questions, check our FAQs to find answers to some of the most common questions.

Power Outage Instructions

Is your power out, or do you need to report an outage?  
If there has been no severe weather in your area double check in My Account that your most recent bill has been paid.
If your bill is paid but you still find that your power is out then your first order of business is always to call your local Transmission and Distribution Utility (TDU) directly. They will be able to assist you fastest in restoring power to your area and home.

TDUs are listed below by area:

Phone NumberAEP Texas (866) 223-8508
Phone NumberAEP Texas (866) 223-8508
Phone NumberCenterPoint Energy
(800) 332-7143
Phone NumberNueces Electric Cooperative (800) 632-9288
Phone NumberOncor Electric Delivery (888) 313-4747
Phone NumberSharyland Utilities (800) 442-8688
Phone NumberTexas-New Mexico Power Company (888) 866-7456

Veteran Energy Customer Care

Contact Us Toll Free: (888) 367-7470
Mon - Fri, 7am - 8pm & Sat, 8am - 5pm Central Time
Please Send Faxes to: 1-866-346-1812

Email Support: service@VeteranEnergyUSA.com

Our Address

Veteran Energy
PO Box 660361
Dallas, TX 75266-0361

Questions about your Veteran Energy account?

Find helpful answers in our FAQs.

Wondering about enrollment?

Check out the Enrollment FAQs or find your low rate.