Questions? We can help!
If your power is out due to a past due balance, we would have issued you a Disconnection Notice 10 days in advance of the disconnection date via both USPS and email (if we have a valid email address on file). You can always log into your Veteran Energy My Account to check your balance and make a payment.
To check if there is a power outage in your area, contact the TDU that services your area. You can find the phone number for your TDU on our Support Page.
Contact one of our customer service representatives at Veteran Energy, (888) 367-7470 M-F 7am-8pm | Sat 8am-5pm CST.
The fastest way to get your power back on is to make a payment via your Veteran Energy My Account for the past due amount on your Disconnect Notice.
PLEASE NOTE: We must receive the TOTAL BALANCE DUE listed on your Disconnect Notice to begin the restoration process.
Yes, you can use multiple credit/debit cards to pay your balance. Unfortunately, we are unable to accept checks or electronic bank payments on disconnected meters.
Once we receive payment in full for the past due balance on your Disconnect Notice we will automatically send a request to your TDU to reconnect your service. The fastest way to start the reconnection process is to make a credit/debit card payment in your Veteran Energy My Account.
Typically, the service reconnection is completed by your TDU within 4 hours and oftentimes it can be faster than that.
PLEASE NOTE: Reconnect times vary based on the workload of your TDU and is out of our control. For additional details, you can contact them directly. You can find the phone number for your TDU on our Veteran Energy Support Page.
No, your TDU works reconnect orders in the order they are received. In other words, the faster you make a payment in full, the faster your power should be restored.
Yes, we always issue you a Disconnection Notice 10 days in advance of the disconnection for nonpayment date via both USPS and email (if we have a valid email on file).
You have 10 days from the date of the Disconnection Notice to pay your past due balance. If payment is not received by the due date on the Notice, then a disconnect order is sent to your TDU.
PLEASE NOTE: Physical checks can take as long as 7-10 days to be posted to your account which puts you at risk of being disconnected. We highly recommend customers take advantage of electronic payments using credit/debit cards, as well as enroll in our convenient AutoPay program to avoid late fees and possibly service disruption.
You will need to send proof of payment from your bank to service@VeteranEnergyUSA.com.
PLEASE NOTE, service will not be restored until the payment is confirmed.